ICON Imagineering
ICON Field Service Management
The operations platform for HVAC companies — schedule, dispatch, estimate, invoice, and collect — without HouseCall Pro complexity or ServiceTitan pricing.
Why HVAC shops leave HouseCall Pro and avoid ServiceTitan
Mid-market HVAC operators need dispatch, a real field app, estimates, memberships, and a phone that books jobs — not a bloated seat tax or a tool that stalls when the signal drops. ICON FSM is packaged for that shop: clear tiers, Stripe-native payments, and an AI receptionist that actually lands on your calendar.
Too much complexity
Enterprise FSMs bury your team in modules you will not use for years. We ship the workflows HVAC runs every day.
Price that climbs
Competitors stack seats, add-ons, and VoIP surcharges. Our plans are transparent — Starter, Growth, and Pro — with voice as an optional add-on.
Offline is non-negotiable
Basements and rural runs kill cloud-only apps. ICON FSM's field experience is built to keep techs productive without continuous connectivity.
Everything the shop needs in one platform
One product story for owners evaluating FSM software — not a homeowner landing page.
Dispatch & calendar
Live board, drag-and-drop assignment, and a calendar that keeps the shop and the field in sync.
Field app that works offline
Techs keep working when cell signal dies — jobs, notes, photos, and sign-off sync when they reconnect.
AI voice receptionist
Answer after-hours and overflow calls, book jobs, and capture leads without adding another phone seat.
Good / Better / Best estimates
Present clear options, collect approvals on-site, and convert estimates into invoices without retyping.
Memberships that recur
Sell Comfort Club–style plans, bill on Stripe, and prioritize members in the dispatch queue.
Live customer tracking
Give homeowners a tracker link so they know when the tech is en route — fewer “where are you?” calls.
Run the business. Keep the customer revenue.
ICON FSM is dual-track money: you pay ICON Imagineering for the SaaS license, and your customers pay you through Stripe Connect. Memberships, invoices, and deposits land in your Stripe account — we do not take a cut of your repair revenue.
Platform SaaS
Your ICON FSM subscription
Starter, Growth, or Pro billed monthly. Cancel anytime. Manage billing in the Stripe Customer Portal.
Stripe Connect
Your customer payments
Direct charges on your connected account for jobs, deposits, and memberships. You stay the merchant of record for your customers.
Built by ICON Imagineering, LLC
ICON Imagineering, LLC sells ICON Field Service Management — identifiable SaaS software for HVAC and mechanical repair operators. Support: hello@iconimagineering.com. Billing: billing@iconimagineering.com. Legal policies live at Terms, Privacy, and Refunds.
Ready to run the shop on ICON FSM?
Start self-serve onboarding or talk to us about migration from your current FSM.